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Frequently Asked Questions
What does uOpen sell?
What are subscription boxes?
How does uOpen work?
Who is uOpen owned by?
Your uOpen Account
Why do I need to create an account with uOpen?
I’ve forgotten my password. How do I reset it?
How will you acknowledge my order?
When will the first box in my subscription be sent?
Can I order a subscription box as a gift?
How do I cancel an order I’ve just placed?
How do I change the details for an order I’ve just placed?
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Subscriptions & Cancellations
How do subscription renewals work?
How do I cancel the auto-renewal of my subscription?
When can I cancel a quarterly, 6-monthly or annual subscription?
Can I pause my subscription if I go on holiday?
Can I change the term of my subscription e.g from paying monthly to annually?
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How do I change my delivery address?
When will my next box be delivered?
Do you deliver to addresses outside the UK?
How will my box get delivered?
How do I report a missing item or a damaged box?
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What payment types do you accept?
How safe it it to purchase through uOpen?
When do I get charged for my monthly subscription?
How can I change how I pay for my subscription e.g. I want to switch from paying on credit card to Direct Debit, or I need to update my credit card details?
Do you accept or offer discount codes?
How do I send a subscription as a gift?
I was given a gift subscription for a box. How can I renew the subscription?
Can I buy a gift card or voucher?
How do I unsubscribe from uOpen marketing emails?
How do I unsubscribe from the marketing emails I’m getting directly from the subscription box seller?
Other General Enquiries
Is it possible to place bulk orders for subscription boxes?
Is it possible to pay by invoice?
I’m interested in selling my subscription box on uOpen. Can you send me more information?
Can I advertise on uOpen?
Who do I contact regarding press or PR enquiries?