About uOpen 5

• Wheres my order?
• What does uOpen sell?
• What are subscription boxes?
• How does uOpen work?
• Who is uOpen owned by?

Your uOpen Account 2

• Why do I need to create an account with uOpen?
• I’ve forgotten my password. How do I reset it?

New Orders 8

• How will you acknowledge my order?
• When will the first box in my subscription be sent?
• Can I order a subscription box as a gift?
• How do I cancel an order I’ve just placed?
• How do I change the details for an order I’ve just placed?

View all 8

Subscriptions & Cancellations 6

• How do subscription renewals work?
• How do I cancel the auto-renewal of my subscription?
• When can I cancel a quarterly, 6-monthly or annual subscription?
• Can I pause my subscription if I go on holiday?
• Can I change the term of my subscription e.g from paying monthly to annually?

View all 6

Delivery 6

• How do I change my delivery address?
• When will my next box be delivered?
• Do you deliver to addresses outside the UK?
• How will my box get delivered?
• How do I report a missing item or a damaged box?

View all 6

Payments 5

• What payment types do you accept?
• How safe it it to purchase through uOpen?
• When do I get charged for my monthly subscription?
• How can I change how I pay for my subscription e.g. I want to switch from paying on credit card to Direct Debit, or I need to update my credit card details?
• Do you accept or offer discount codes?

Gifts 4

• How do I send a subscription as a gift?
• I was given a gift subscription for a box. How can I renew the subscription?
• Can I buy a gift card or voucher?
• How do I redeem a gift voucher

Marketing Emails 2

• How do I unsubscribe from uOpen marketing emails?
• How do I unsubscribe from the marketing emails I’m getting directly from the subscription box seller?

Other General Enquiries 5

• Is it possible to place bulk orders for subscription boxes?
• Is it possible to pay by invoice?
• I’m interested in selling my subscription box on uOpen. Can you send me more information?
• Can I advertise on uOpen?
• Who do I contact regarding press or PR enquiries?