Customer Services
Frequently Asked Questions
Ask us anything...
About uOpen
Your uOpen Account
New Orders
- How will you acknowledge my order?
- When will the first box in my subscription be sent?
- Can I order a subscription box as a gift?
- How do I cancel an order I’ve just placed?
- How do I change the details for an order I’ve just placed?
Subscriptions & Cancellations
- How do subscription renewals work?
- How do I cancel the auto-renewal of my subscription?
- When can I cancel a quarterly, 6-monthly or annual subscription?
- Can I pause my subscription if I go on holiday?
- Can I change the term of my subscription e.g from paying monthly to annually?
Delivery
- How do I change my delivery address?
- When will my next box be delivered?
- Do you deliver to addresses outside the UK?
- How will my box get delivered?
- How do I report a missing item or a damaged box?
Payments
- What payment types do you accept?
- How safe it it to purchase through uOpen?
- When do I get charged for my monthly subscription?
- How can I change how I pay for my subscription e.g. I want to switch from paying on credit card to Direct Debit, or I need to update my credit card details?
- Do you accept or offer discount codes?